Cookie Policy

Last updated: January 2026

This Cookie Policy explains how Torfela Horticultural Services Limited ("Torfela", "we", "us" or "our") uses cookies and similar tracking technologies when you visit our website. It describes what cookies are, which cookies we use, why we use them, and how you can manage your cookie preferences. This policy should be read alongside our Privacy Policy, which provides additional information about how we collect and process personal data. Torfela is committed to transparency regarding our use of cookies and compliance with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR requirements. Our website is operated by Torfela Horticultural Services Limited, registered at 103 Stamford St, London, company registration number 94728106, with James Hawthorne as Director.

What Are Cookies?

Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to website owners. Cookies can be "session cookies" which are deleted when you close your browser, or "persistent cookies" which remain on your device for a set period or until you delete them. Cookies may be set by the website you are visiting ("first-party cookies") or by third parties such as analytics providers or advertising networks ("third-party cookies"). Similar technologies including web beacons, pixels and local storage may also be used for comparable purposes and are covered by this policy where relevant. Cookies themselves do not typically contain information that directly identifies you, but personal data may be linked to cookie data as described in our Privacy Policy.

How We Use Cookies

Torfela uses cookies for several purposes to ensure our website functions correctly and to understand how visitors interact with our content. Strictly necessary cookies are essential for the website to operate and cannot be switched off in our systems. They are usually set in response to actions you take such as submitting a form or setting privacy preferences. These cookies do not store personally identifiable information and are required for basic site functionality including page navigation and access to secure areas. Performance and analytics cookies help us understand how visitors use our website by collecting anonymous information about page visits, traffic sources and user behaviour patterns. This data helps us improve website structure, content and user experience. We use this information in aggregated form and it does not identify individual users. Functionality cookies enable enhanced features and personalisation such as remembering your preferences and choices during your visit. These cookies may be set by us or by third-party providers whose services we have integrated into our pages.

Specific Cookies We Use

The following categories describe the types of cookies that may be present on our website. Session management cookies maintain your session state as you navigate between pages, ensuring forms and interactive elements function correctly during your visit. These expire when you close your browser. Security cookies help protect against cross-site request forgery and other security threats, supporting the integrity of form submissions on our booking and contact pages. Analytics cookies, where deployed, collect anonymous statistical data about website usage including pages viewed, time spent on site, and referral sources. We use this data solely to improve our website and do not combine it with personal data from booking forms without your consent. Preference cookies remember choices you make such as language settings or cookie consent status, providing a more tailored experience on return visits. We do not currently use advertising or targeting cookies on our website, and we do not permit third-party advertising networks to place cookies on our pages.

Third-Party Cookies

Some cookies on our website may be set by third-party services that appear on our pages. These may include web hosting providers that set essential technical cookies for server load balancing and security. Analytics providers, if used, may set cookies to collect aggregated usage statistics. Embedded content such as maps (for example, Google Maps links to our address) may set cookies when you interact with them, subject to the third party's own cookie policy. We do not control third-party cookies and recommend reviewing the privacy and cookie policies of any third-party services you interact with through our website. Torfela selects third-party providers carefully and requires contractual commitments regarding data protection where personal data may be involved.

Managing Your Cookie Preferences

You have several options for managing cookies on our website and across the internet generally. Most web browsers allow you to control cookies through their settings, including blocking all cookies, blocking third-party cookies only, or deleting cookies when you close the browser. You can typically find cookie settings in the "Options", "Preferences" or "Settings" menu of your browser. Common browsers including Chrome, Firefox, Safari, Edge and Opera provide detailed cookie management controls in their help documentation. Please note that blocking or deleting strictly necessary cookies may affect the functionality of our website, including the ability to submit booking and contact forms. Blocking performance cookies will not affect core functionality but will prevent us from understanding how to improve the site. You can also use industry opt-out tools for analytics cookies where applicable. If you access our website on a mobile device, cookie management options may be available through both the browser settings and the device settings.

Cookie Consent

Under PECR and UK GDPR, we are required to obtain your consent before placing non-essential cookies on your device. Strictly necessary cookies do not require consent as they are essential for website operation. When you first visit our website, you may be presented with information about our use of cookies and given the opportunity to accept or manage your preferences. Your consent choices are stored so that you are not repeatedly prompted on subsequent visits, though you may change your preferences at any time by clearing your browser cookies or contacting us. We review our cookie practices regularly to ensure compliance with evolving regulatory guidance from the Information Commissioner's Office and other relevant authorities.

Data Retention for Cookie Information

Different cookies have different lifespans depending on their purpose. Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for a defined period ranging from days to months depending on their function. Analytics data derived from cookies is retained in aggregated form for up to twenty-six months before being automatically deleted or anonymised. Cookie consent records are retained for three years to demonstrate compliance with regulatory requirements. You can manually delete cookies at any time through your browser settings, which effectively removes the stored data from your device.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in the cookies we use, regulatory requirements, or our website functionality. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy regularly to stay informed about our use of cookies. Significant changes that affect your rights or how we use cookies will be highlighted on our website homepage for a reasonable period following the update.

Contact Us About Cookies

If you have questions or concerns about our use of cookies or this Cookie Policy, please contact Torfela Horticultural Services Limited at torfela@hotmail.com, call +442074019000, or write to us at 103 Stamford St, London. We will respond to your enquiry as promptly as possible and assist you with any cookie-related requests including preference management and data access enquiries linked to cookie data.